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VVX500 - colour extension not found in GUI

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Occasional Contributor

VVX500 - colour extension not found in GUI

Hi, 

 

I have small problem with coulor extension for VVX500. 

 

I'm using SIP version 

 

Phone Information Phone Model VVX 500 Part Number 3111-44500-001 Rev:A MAC Address 00:04:F2:8D:33:7C IP Address 10.198.196.208 UC Software Version 5.4.3.1014 Updater Version 5.6.3.1009

 

Problem I have found is I can't add contacts to this extension. Every single manual showing option EM1 in GUI under Utilities tab. Expansion is visable in menu on the phone. I can push logo to expansion modul but I cannot configure any contacts there. I would like to use it to quickly transfer calls using this module. 

 

Many thanks in advance

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1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: VVX500 - colour extension not found in GUI

Hello Daniel,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 22, 2014 Question: Which VVX Phones support the new Expansion Modules and what Software Version is required?

Resolution: Please check => here <=

 

The above explains that only the paper white modules are displayed in the web interface in order to print labels.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: VVX500 - colour extension not found in GUI

Hello Daniel,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 22, 2014 Question: Which VVX Phones support the new Expansion Modules and what Software Version is required?

Resolution: Please check => here <=

 

The above explains that only the paper white modules are displayed in the web interface in order to print labels.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2