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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-17-2016 07:23 AM

HP Recommended

Hello,

 

I've tryed the first option from the link bellow but without success:

http://support.polycom.com/PolycomService/knowledgebase/search.htm

I've tryed many options that I found in the google but also without success.

 

Does anyone have any fix for this? It will be very appreciated.

VVX500 firmware 5.2.0 unable to remove DND softkey from the home screen.

 

Best Regards

Constantin

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2016 08:22 AM

HP Recommended

Hello Constantin,

are you specifying in the <mac>.cfg that the \config\features.cfg should be loaded ?

 

Simply try to import the examples via the web interface as attached to the FAQ post and then lower your Configuration logging to event 1 and check you log files.

 

UC Software 5.2.0 is no longer an supported version so I recommend you use a currently supported like 5.4.1 or at least a later 5.2.x


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎02-17-2016 07:33 AM

HP Recommended

Constantin.Cotiuga

welcome to the Polycom Community.

 

It is always helpful providing the details what has been tried to someone else may spot the issue.


The community's VoIP FAQ contains this post here:

 

Jul 11, 2014 Question: How can I disable the Do not Disturb / DND and/or Call forwarding options on the Phone?

Resolution: Please check => here <=


The above explains this in detail and shows the relevant examples and examples for all options are attached and can be mixed.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-17-2016 08:12 AM

HP Recommended

UCS 5.1.1 introduced new features and you can now either disable the DND and/or the call forwarding options.

 

Option 1:

 

Disable DND on the IDLE screen

 

 

 

<dnd feature.enhancedFeatureKeys.enabled="1" softkey.feature.doNotDisturb="0" />

This is exactly what I need, I've tryed but without success for me.

We are using provisioning and I add this in the features.cfg file.

 

Thanks,

Constantin

Was this reply helpful? Yes No

‎02-17-2016 08:22 AM

HP Recommended

Hello Constantin,

are you specifying in the <mac>.cfg that the \config\features.cfg should be loaded ?

 

Simply try to import the examples via the web interface as attached to the FAQ post and then lower your Configuration logging to event 1 and check you log files.

 

UC Software 5.2.0 is no longer an supported version so I recommend you use a currently supported like 5.4.1 or at least a later 5.2.x


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-17-2016 08:48 AM

HP Recommended

Thanks a lot,

 

This fix my issue.

are you specifying in the <mac>.cfg that the \config\features.cfg should be loaded ?

 

Best Regards,

Constantin

Was this reply helpful? Yes No

‎02-17-2016 08:50 AM

HP Recommended

Hello


again I can only ask you to utilize the FAQ:

 

Mar 08, 2013 Question: What files does my phone download or upload and why?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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