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VVX500: how to remove custom softkey in state conference

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VVX500: how to remove custom softkey in state conference



How to disable custom softkey in conference state?


We enable using it only in active state.

Does it mean that active state = conference state for all Polycoms?

Cisco for example split these states on 2 without questions.


Using some softkeys in conference state confuses!...


<softkey softkey.1.label="Park" softkey.1.action="!callpark" softkey.1.enable="1" softkey.1.precede="1""1"








Message 1 of 2
Polycom Employee & Community Manager

Re: VVX500: how to remove custom softkey in state conference

Hello aanisimov,,

welcome to the Polycom Community.

Our phones (example UCS 4.1.0 Admin Guide) support the following Softkey states: = Display in the active call state
softkey.x.use.alerting = Display in the alerting state
softkey.x.use.dialtone = Display in the dial tone state
softkey.x.use.hold = Display in the hold state
softkey.x.use.idle = Display in the idle state
softkey.x.use.proceeding = Display in the proceeding state
softkey.x.use.setup = Display in the proceeding state


Any other requirement / change / addition must be raised via a Feature request as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2