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VVX500: how to remove custom softkey in state conference

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VVX500: how to remove custom softkey in state conference



How to disable custom softkey in conference state?


We enable using it only in active state.

Does it mean that active state = conference state for all Polycoms?

Cisco for example split these states on 2 without questions.


Using some softkeys in conference state confuses!...


<softkey softkey.1.label="Park" softkey.1.action="!callpark" softkey.1.enable="1" softkey.1.precede="1""1"








Message 1 of 2
Polycom Employee & Community Manager

Re: VVX500: how to remove custom softkey in state conference

Hello aanisimov,,

welcome to the Polycom Community.

Our phones (example UCS 4.1.0 Admin Guide) support the following Softkey states: = Display in the active call state
softkey.x.use.alerting = Display in the alerting state
softkey.x.use.dialtone = Display in the dial tone state
softkey.x.use.hold = Display in the hold state
softkey.x.use.idle = Display in the idle state
softkey.x.use.proceeding = Display in the proceeding state
softkey.x.use.setup = Display in the proceeding state


Any other requirement / change / addition must be raised via a Feature request as explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2