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VVX500 reboots on Speaker Phone

bigfish
Advisor

VVX500 reboots on Speaker Phone

I have similar issue on my VVX500s.  The phones just randomly reboot when on speaker phone.

 

Shawn

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX500 reboots on Speaker Phone

Hello Shawn,

I have moved your post away from the SPIP601 post that you originally replied to.

 

The SPIP601 uses a completely different hardware and software in comparison with the VVX.

 

Please always bear in mind when posting:

 

  • What is your currently used Software Version

  • Have you got any logs and have these logs been checked?

  • Does the VVX upload a core dump?

  • Have you reported this yet to your Polycom reseller so Polycom support can look at this?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
bigfish
Advisor

Re: VVX500 reboots on Speaker Phone

Hi Steffen,

 

The phones were using config files from previous version of firmware package.  Right now, I'm using the files that come with the current firmware, 5.0.1.  I'll let you know the result.  Also, I see the following error in app log about device certificate.  I've already imported the root certificate of my Lync server, so I'm not sure what this error is about.

 

========

0409153535|sip |4|00|TLS-DSK: Setting of Client Certificate failed due to (33558530) error:02001002:system library:fopen:No such file or directory
0409153535|sip |4|00|TLS-DSK: Setting of Client Private key failed due to (537346050) error:20074002:BIO routines:FILE_CTRL:system lib

========

 

Shawn

 

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX500 reboots on Speaker Phone

Hello Shawn,

In regards to LYNC please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

 

Lowering the SIP logging level should provide more details and usually no configuration files are needed for LYNC.

 

Switch the Base Profile to LYNC, phone reboots and receives Option 43 and 120 and you sign in via Pin & Extension or User Credentials.

 

You will most likely need to raise this via your Polycom reseller in order to open a ticket with Polycom support.

 

Please provide evidence of the above License when doing so and working with our support team.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4