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VVX500 save/export favorites?

Occasional Contributor

VVX500 save/export favorites?



I  suddenly had somehow a reset of my VVX500. The only thing missing after that where my favorites. 

I read everything but did not find a way to save or export my favorites so that I can load them after such a failure.


Is there any way to save or export the favorites from a VVX500?


Thanks a lot for your help.




Message 1 of 3
Polycom Employee & Community Manager

Re: VVX500 save/export favorites?

Hello Giant,

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Above describes how to setup a server so the phone can store / load all made changes.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: VVX500 save/export favorites?

Hi Steffen,


thanks for your help. I already did all this and everything is saved / exported - except the Favorites.


So maybe you know another trick?




Message 3 of 3