Plantronics + Polycom. Now together as Poly Logo

VVX500 video call issues

Occasional Visitor

VVX500 video call issues

Hi,

I am using a VVX500 with camera attached and have encountered a number of issues when setting up video calls, some of which are reported by a number of other users on this site:

- When receiving an incoming video call from a remote client (Microsip softphone on PC via PC Best SIP PBX) video is never transmitted from the phone to the far side.

- When placing a video call from the phone, the far side does initially not receive an live video stream from the phone. Only after stopping ("Stop Video") and restarting video ("Start Video") on the phone the video stream is sent to the far side.

 

In either case, video is received and displayed ok on the phone and the audio link is not affected. The same behavior can be observed when a live video call is transferred to or from the phone.

 

Any advice on how to fix this would be greatly appreciated.

 

Thanks!

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: VVX500 video call issues

Hello Fiesta09,

welcome to the Polycom Community.

This could depend on various things.

 

The first question should be what SIP Server you are using ?

 

In addition I would suggest to take a wireshark trace at the phone when replicating and then contact your Polycom reseller to raise a ticket with Polycom support for analysis.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2