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VVX500 with Lync - No Favorites on Idle Screen?

Occasional Advisor

VVX500 with Lync - No Favorites on Idle Screen?

We have several VVX500's deployed and only a single one of them has an issue where his Lync Favorites are not displayed on his idle screen, only his name is. We have updated to the most recent (as of today) 5.1.1 UC software yet the issue persists.


These phone configs are not controlled by our Lync server, so is there something that could be set via his web admin interface to cause this behavior?

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Polycom Employee & Community Manager

Re: VVX500 with Lync - No Favorites on Idle Screen?

Hello AlphaTheory,

welcome to the Polycom Community.

have you tried to sign into the same account from another phone?


If yes, have you tried a LYNC client instead and seen if the contacts are there ?


Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here



Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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