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VVX500

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VVX500

Hi,

 

I am trying to use this phone with 3CX.  The function that is described in the manual that I really would like to have is the ability to have more than a 3 way conference call set up at the phone.  The manual says I should be able to setup a conference call, put that call on hold and start another call.  Once that call is set, I should be able to join that call to the previous conference call and add that person.  I get an error where I try, "Service Unavailable".  3CX says the phone can only handle a 3 way call.  Does anyone know if there is something I can do to make this work?

 

Thanks,


Chris

 

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1 REPLY 1
Polycom Employee & Community Manager

Re: VVX500 maximum number of conference participants

Hello Chris,

welcome to the Polycom Community.

The Community VoIP FAQ holds this post:

 

Oct 25, 2011 Question: What is the maximum amount of participants in a conference call?

Resolution: Please check => here <=

 

Looking in addition at the latest UCS 4.1.0 Admin Guide page 144:

 

The SoundPoint IP 321, 331, and 335, SoundStation IP phones, and VVX 500 phones support three-way local conferencing.



Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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