VVX600 BLF soft keys don't work.

Anonymous · ‎05-14-2015

when pressing the key it appears to dial, but never releases the call to the system, also only on the VVX600 this happens we have VVX410 and VVX310 that work normally. Music on hold doesn't also function on these either, but i think the call is being held on the phone and not being transferred to the hosted provider, so it may be the same issue.

SteffenBaierUK · ‎05-14-2015

Hello MWeller,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

In addition it would also be useful to state what call server you are using.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-15-2015

V 5.2.0.8330

SteffenBaierUK · ‎05-15-2015

@SteffenBaierUK wrote:

Hello MWeller,

In addition it would also be useful to state what call server you are using.

UC Software 5.2.0 is no longer supported. Please test with a current software like UC Software 5.3.0 or 5.2.3 instead

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎05-22-2015

After getting the run around by Polycom, the reseller and the provider. Obviously made some bad choices with selection of products, would never buy or sell Polycom again. I guess when you purchase a product and you get a warranty but you really can't use it. No possible way to talk to someone without paying additional $$$. Phones look nice, but obviously do not work and are not supported. Should have stuck with Cisco!!!!

SteffenBaierUK · ‎05-22-2015

Hello

You simply have not provided sufficient information or answered all the questions asked

Support is provided by your reseller and they can open a ticket with polycom support
Replied from a mobile device

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

SteffenBaierUK · ‎05-25-2015

Hello MWeller,

replying from a PC this time.

So far you have not really answered any follow up questions completely and only providing minimal information.

Could you be so kind and :

Explain what Call Server you are using?
Show some of you configuration or a video clip or something?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Create an account on the HP Community to personalize your profile and ask a question