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VVX600 Bluetooth compatibility

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Occasional Visitor

VVX600 Bluetooth compatibility

Evening,

 

I have a pair of Bose Hearphones that cannot be discovered when connecting to a VVX600 phone. They are able to be discovered by my iPhone 8, which is currently running iOS 11.1.1. However, I am able to connect a Plantronics Voyager Legend without issue to the VVX. 

 

I did find and read the forum post about another customer who was using a VVX601 with a pair of Bose QC35's, which required a firmware update to the phone for them to be able to be recognized. Is this something that would be similar to this phone? My VVX600 is currently operating at firmware version 7.4.2.4243.

 

The Bose Hearphones utilize Bluetooth protocols, Bluetooth 4.2, A2DP, HFP/HSP, AVRCP and BLE. According to the owners guide for the VVX600 only requires HFP/HSP. Is there a possible solution here?

 

Thanks.

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX600 Bluetooth compatibility

Hello

You did not post any recognizabe software version. The FAQ contains a post how to check this and once you upgrade to a currently supported software as already mentioned in the original other post they will work.

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: VVX600 Bluetooth compatibility

I apologize, I was looking in an incorrect location. The firmware version that is currently on my VVX 600 is 4.1.6.5112.

 

Is there an update available?

 

Thanks,

Micaela

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX600 Bluetooth compatibility

Hello @MicaelaO,

As already outlined the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

The current latest version is 5.7.0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4