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VVX600 Broadsoft Callcenter warning when queues are full

Advisor

VVX600 Broadsoft Callcenter warning when queues are full

Hello,

 

We have a couple of VVX600 phones in a callcenter (fw 5.0.1).

We are using the ACD key to logon. The platform is broadsoft. Each client logs on into 3 callcenters. What we also did is enable the function “queue status notification” to send the queue positions to the client devices.

 

Our problem: The queues are scrolling in the display of the phone. When the queue is full, the warning message is also scrolling in the display and the user does not notice the warning.

 

Is it possible to create a big message on the screen when one of the callcenter queues is full?? (when the queue is full, the person can ask a colleague to also join the callcenter)

 

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Polycom Employee & Community Manager

Re: VVX600 Broadsoft Callcenter warning when queues are full

Hello a.onderwater,

I am not sure that we offer a parameter that would enlarge this box and can only recommend to contact your Polycom reseller to either raise a ticket with Polycom support or contact a Polycom Sales Engineer to work with you on a Business plan in order to justify a change to the current software solution.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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