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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello,

 

We have a couple of VVX600 phones in a callcenter (fw 5.0.1).

We are using the ACD key to logon. The platform is broadsoft. Each client logs on into 3 callcenters. What we also did is enable the function “queue status notification” to send the queue positions to the client devices.

 

Our problem: The queues are scrolling in the display of the phone. When the queue is full, the warning message is also scrolling in the display and the user does not notice the warning.

 

Is it possible to create a big message on the screen when one of the callcenter queues is full?? (when the queue is full, the person can ask a colleague to also join the callcenter)

 

1 REPLY 1
HP Recommended

Hello a.onderwater,

I am not sure that we offer a parameter that would enlarge this box and can only recommend to contact your Polycom reseller to either raise a ticket with Polycom support or contact a Polycom Sales Engineer to work with you on a Business plan in order to justify a change to the current software solution.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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