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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello, we have a couple of VVX600 phones with firmware 5.0.1

Now we want to use the color keypad for the busy lamp fields but the keypad unit wont startup.

Power to the VVX600 is POE

 

Is this a firmware or a power issue???

6 REPLIES 6
HP Recommended

Hello a.onderswater,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Jan 22, 2014 Question: Which VVX Phones support the new Expansion Modules and what Software Version is required?

Resolution: Please check => here <=

 

Only UCS 4.1.6 (which was released after UCS 5.0.1) currently supports the Expansion module.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Great! With 4.1.6 the keypannel is working fine now!!

 

Is it possible to switch off lines/blf??? Now we have BLF names on the phone and when the phone screen is full then then he wil fill the keypannel. (we only want to use te keypannel)

 

Thanks! 

HP Recommended

Hello a.onderswater,

The community's VoIP => FAQ <= contains this post here:

 

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

I will shortly add more details to this FAQ post to make it even more clear on how to re-arrange the keys.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello a.onderswater,

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

Above has now been updated with more detail.

 

If this is still not sufficient please work with your Polycom reseller for further support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Great, thanks for your support.

 

We only have one question left, where can we put the lineKey.reassignment key in the BWDEVICEVVX_000xxxxxxxxx.cfg xml file?

 

(Then we can polulate the settings on our auto provisioning servers.)

 

Thanks in advance!

HP Recommended

Hello a.onderswater,

it would not need to be in a specific place, simply follow the XML structure and add it anywhere.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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