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VVX600 FW5.0.1 Keypad not working

Advisor

VVX600 FW5.0.1 Keypad not working

Hello, we have a couple of VVX600 phones with firmware 5.0.1

Now we want to use the color keypad for the busy lamp fields but the keypad unit wont startup.

Power to the VVX600 is POE

 

Is this a firmware or a power issue???

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: VVX600 FW5.0.1 Keypad not working

Hello a.onderswater,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Jan 22, 2014 Question: Which VVX Phones support the new Expansion Modules and what Software Version is required?

Resolution: Please check => here <=

 

Only UCS 4.1.6 (which was released after UCS 5.0.1) currently supports the Expansion module.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Advisor

Re: VVX600 FW5.0.1 Keypad not working

Great! With 4.1.6 the keypannel is working fine now!!

 

Is it possible to switch off lines/blf??? Now we have BLF names on the phone and when the phone screen is full then then he wil fill the keypannel. (we only want to use te keypannel)

 

Thanks! 

Message 3 of 7
Polycom Employee & Community Manager

Re: VVX600 FW5.0.1 Keypad not working

Hello a.onderswater,

The community's VoIP => FAQ <= contains this post here:

 

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

I will shortly add more details to this FAQ post to make it even more clear on how to re-arrange the keys.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 7
Polycom Employee & Community Manager

Re: VVX600 FW5.0.1 Keypad not working

Hello a.onderswater,

Jan 12, 2012 Question: Can I change / re-assign the appearance of  Line, BLF, Speed Dial and Presence Keys?

Resolution: Please check => here <=

 

Above has now been updated with more detail.

 

If this is still not sufficient please work with your Polycom reseller for further support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Advisor

Re: VVX600 FW5.0.1 Keypad not working

Great, thanks for your support.

 

We only have one question left, where can we put the lineKey.reassignment key in the BWDEVICEVVX_000xxxxxxxxx.cfg xml file?

 

(Then we can polulate the settings on our auto provisioning servers.)

 

Thanks in advance!

Message 6 of 7
Polycom Employee & Community Manager

Re: VVX600 FW5.0.1 Keypad not working

Hello a.onderswater,

it would not need to be in a specific place, simply follow the XML structure and add it anywhere.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 7