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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I have a number of VVX600 handsets connected to lync 2013. - firmware version: 5.2.0.8330 

 

I am trying to set up the phones via the configuration file to divert calls if:

- the phone is busy

- the phone is set to DND

- the call is not answered within 5 seconds.

 

the VVX600 are only registered to Lync 2013.

 

i have tried this code but it does not work:

 

<divert
      divert.0.contact = "+442071111111"
      divert.busy.0.enabled = "1"
      divert.dnd.0.enabled = "1"
      divert.noanswer.0.enabled = "1"
      divert.noanswer.0.timeout = "5"
    />

 

 

can anyone help me?

 

thanks

 

jack

 

 

1 REPLY 1
HP Recommended

Hello Jack,

the easiest way to avoid configuration issue is simply to change these settings via the web interface and then export the configuration.

 

Settings > Lines > Line 1 > Call Diversion

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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