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VVX600 Lync - Divert calls on Busy, DND and noanswer

Frequent Advisor

VVX600 Lync - Divert calls on Busy, DND and noanswer



I have a number of VVX600 handsets connected to lync 2013. - firmware version: 


I am trying to set up the phones via the configuration file to divert calls if:

- the phone is busy

- the phone is set to DND

- the call is not answered within 5 seconds.


the VVX600 are only registered to Lync 2013.


i have tried this code but it does not work:


<divert = "+442071111111"
      divert.busy.0.enabled = "1"
      divert.dnd.0.enabled = "1"
      divert.noanswer.0.enabled = "1"
      divert.noanswer.0.timeout = "5"



can anyone help me?







Message 1 of 2
Polycom Employee & Community Manager

Re: VVX600 Lync - Divert calls on Busy, DND and noanswer

Hello Jack,

the easiest way to avoid configuration issue is simply to change these settings via the web interface and then export the configuration.


Settings > Lines > Line 1 > Call Diversion

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2