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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-02-2014 02:20 PM

HP Recommended

We have several VVX600s in use by clients with firmware 5.2 installed. These phones will randomly reboot throughout the day. Furthermore the firmware cannot be downgraded. Is there a fix for this or a new firmware not available via the phone GUI to try?

 

If this has been answered in another post please direct me to it, as I was not able to find one in a cursory search of these forums.

 

Thanks,

Aaron

1 REPLY 1

‎12-02-2014 02:59 PM

HP Recommended

Hello ajimmerson,

welcome back to the Polycom Community.

Issues like this need to have logs analyzed and as this is outside the scope of the Polycom community please raise this via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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