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VVX600 Restart from Asterisk

eshayem
Occasional Visitor

VVX600 Restart from Asterisk

Hi

 

Could someone help me?

We have new phones and new server, Polycom VVX600 and asterisk. I can't restart VVX600 from Asterisk (Admin>Pone Restart).

 

Has anyone experience with this problem?

 

Thanks

Martin

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX600 Restart from Asterisk

Hello Martin,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface

Resolution: Please check => here <=

 

The above explains in detail that the voIpProt.SIP.specialEvent.checkSync.alwaysReboot="0" must be set. So far you have not yet provided the information if you have changed / added this parameter.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
eshayem
Occasional Visitor

Re: VVX600 Restart from Asterisk

Thanks "SteffenBaierUK"

 

I know the reboot from pfone. but I have more than 30 Polycoms and I want reboot then from asterisk.

Is this possible?

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: VVX600 Restart from Asterisk

Hello Martin,

 

I have just updated the linked post to make this check-sync parameter clearer.

 

voIpProt.SIP.specialEvent.checkSync.alwaysReboot needs to be ="1" to always reboot.

 

For further troubleshooting please work with your Polycom reseller and/or Polycom support directly.

 

Best Regards

 

Steffen Baier

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4