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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Having Issues updating the software on my VVX600 phones to take advantage of the VVX Camera.  I get to the final step of upgrading and get the following message:

 

 

How do I resolve and get these upgraded.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello gtmobile,

welcome to the Polycom Community.

 

This is most likely caused by the unavailability of the latest software on the Polycom hosted server for the new VVX600 Hardware revision.

 

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

You should either use UCS 4.1.5 from => here <= or UCS 5.0.0 (for LYNC) => here <=

 

I have in addition made product management aware.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

2 REPLIES 2
HP Recommended

This issue is really frustrating as these are brand new phones that came with very old software.

HP Recommended

Hello gtmobile,

welcome to the Polycom Community.

 

This is most likely caused by the unavailability of the latest software on the Polycom hosted server for the new VVX600 Hardware revision.

 

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

You should either use UCS 4.1.5 from => here <= or UCS 5.0.0 (for LYNC) => here <=

 

I have in addition made product management aware.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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