VVX600 with Polycom VVX Expansion stuck in boot screen
Strange problem here.
2x VVX600 phones with Polycom VVX color Expansion module. Software UC 18.104.22.1685, Bootrom 22.214.171.1240. The problem is that the module don't bootup, it stucks with the Polycom logo en don't switch to the blank screen. Also after a factory reset of the phone the expansion module won't startup.
Tried the expansion module on another phone on another location, everything is working fine.
Re: VVX600 with Polycom VVX Expansion stuck in boot screen
welcome back to the Polycom Community.
When you swapped the Expansion module from the non working phone to the working phone did you use the same cable that connects the phone and the expansion module ?
Do you get any logs uploaded as they should show the expansion module initializing.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
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