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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-29-2014 08:45 AM

HP Recommended

I am trying to enable Enhanced Presence for Lync on the VXX phones. It seems (at least I cant find it in the docs) exaclty how to do this. I have found and downloaded the lyncsharedexample.cfg but do I just imprt this? I have tried this with no luck. Any ideas?

 

Chad

 

6 REPLIES 6

‎09-29-2014 02:56 PM

HP Recommended

So I figure out how to do this, Add the users to your favorites. It now displays the Presence, BUT it does not update the lync users presence? Anyone seen this. I am on the latest firmware version.

 

Baze

Was this reply helpful? Yes No

‎09-30-2014 12:27 AM

HP Recommended

Hello Baze,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition this FAQ post => here <= or even the User Guide => here <= shows how to do this.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-30-2014 06:26 AM

HP Recommended

I am running version 5.1.2.1801.

 

Thanks

 

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‎09-30-2014 09:32 AM

HP Recommended

Hello Baze,


is this a locally hosted hosted LYNC or a cloud based and what Version of LYNC?

 

How did you setup the Phone to be in LYNC mode ?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-30-2014 09:34 AM

HP Recommended

Lync (2013) is hosted locally. Went into Web interface and change to Lync, then setup SIP Line with Lync information. Everything works fine except the presense does not change from what it was when the phone boots up. They actuall phone user presense gets updated just nobody in favorites, lines.

Was this reply helpful? Yes No

‎09-30-2014 09:56 AM

HP Recommended

Hello Baze,

 

the next step is to log this via your Polycom reseller so they open a ticket with Polycom support.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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