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Verify audio between 2 phones in automation script

Occasional Contributor

Verify audio between 2 phones in automation script



I am automating the polycom phone and I am able to make and receive calls, collect logs etc using push commands.

The phone info is given below.


Phone Model SoundStation IP 6000
Part Number 3111-15600-001 Rev:U
MAC Address 00:04:F2:F6:F6:7B
IP Address
UC Software Version
BootROM Software Version


If polycom phone1 dials polycom phone 2 and phone 2 receives the call. Is there a way to verify that the audio path is established between the two endpoints.

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Polycom Employee & Community Manager

Re: Verify audio between 2 phones in automation script

Hello @nitin_k29,

welcome back to the Polycom Community.


We usually do not tell these levels of detail apart from our service provider community as usually end users would not need to know this kind of details.

The community's VoIP FAQ contains this post here:


Oct 11, 2011 Question: How can I troubleshoot configuration Issues via Log Files or the phone GUI?

Resolution: Please check => here <=




Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Maybe play with the Support Object logging level.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2