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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-27-2018 10:16 AM

HP Recommended

My SIP does not enable video from my VVX 500 however does allow video calling from the app. Seems to me that I should be able to configure the phone to replicate the app and get it working. Can anyone provide any guidance. 

 

 

So frustrating dealing with an SIP who goes out of their way to disable functionality of the phones

1 REPLY 1

‎03-27-2018 03:07 PM

HP Recommended

Hello @Poly Com,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

To answer your real question do you have access to the SIP credentials for this Service Provider or is this a fully hosted solution.

 

If you have admin access to the Web Interface you can simply enable Video and the D60.

 

If not there is not much you can do.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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