Videocalls between ccx 700 and vvx 600

[Anonymous]

Hello!
When i make video call from polycom ccx 700 to polycom vvx 600 also ccx 700 to rpg 500 and haven't video. If i make video call from vvx 600 to ccx 700 and rpg 500 to ccx 700 i have video on all devices. Also when i make video call between ccx 700 and ccx 700 i also have video on devices, but video appears with a delay 15 seconds.Software version ccx 700: 7.0.0.4272, vvx 600: 5.9.6.2327

[SteffenBaierUK]

Hello @Intersend ,

Welcome to the Poly Community.

In order to troubleshoot this, we would need to see some extensive logs which other volunteers in the community are welcome to try and analyze.

Poly employees volunteering within the community most likely need to recommend this to come into support. A 15 seconds delay is not caused by the phone and would be something in your setup/network.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

Log vvx 600:

0215134546|cap |4|00|[SoVidDefaultCameraC::whatFdIsFdSet][ERROR] Call to 'drvCameraFdGet' failed! state: isOpened=T, is-VideoStreamconfigured=T, is-VideoStreamCapturing=F, is-PreviewStreamConfigured=T, is-PreviewStreamCapturing=T
0215134546|so |5|00|SoCoreAudioC::videoWindowResizeMove: Requested yuv chan has not been activated yet.
0215134546|so |5|00|SoCoreAudioC::videoWindowResizeMove: Requested yuv chan has not been activated yet.
0215134553|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0215134553|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0215134555|app1 |4|00|Event: Unrecognizable key - appKeyFunc = 333, scan code 0
0215134555|so |5|00|SoCoreAudioC::videoWindowResizeMove: Requested yuv chan has not been activated yet.
0215134555|so |5|00|SoCoreAudioC::videoWindowResizeMove: Requested yuv chan has not been activated yet.
0215134608|app1 |4|00|AppHybridC::termLclChg failed to find pCall

Log ccx 700:

0215134550|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0215134550|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0215134551|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0215134551|clist|4|00|dbCfg::getServerDir:Unknown dbCfg type
0215134553|pps |4|00|[PpsHybridC]: MsgPpsFastUpdateIFrame Rejected
0215134555|net |4|00|rtosNetwork net06: netwSend() - sendto() call failed. fd 305 errno=22 MessagesMissed:5
0215134559|pps |4|00|[PpsHybridC]: MsgPpsFastUpdateIFrame Rejected
0215134605|net |5|00|NWIF: rtosNetwSetLocalHold() - Illegal ID 0.

[SteffenBaierUK]

Hello @Intersend ,

Logs are not really meant for end customer consumption due to the lack of external documentation.

The FAQ contains:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

As you are having a Video issue volunteers trying to help you would need SIP and overall logs at debug.

Feel free to post anything but please be aware that if you require support you must follow the initial advice given.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier