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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, We have a Polycom soundpoint IP 331.  We are no longer able to access our voice messages as the password must have been entered incorrectly more than 5 times. The message we hear is 'Your voice portal access is locked out, please contact your group administrator to reset the passcode'. We do not have a group administrator and the reseller who we purchased the phone from has gone bust. How can we reset the passcode?

 

2 REPLIES 2
HP Recommended

Hello SFYL,

welcome to the Polycom Community.

This is not a Polycom related issue as the Phone has no control over your Voice Mail or SIP server.

 

Please contact whoever provides that service.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

An Active Directory Web-based Password management software for Windows Active Directory Active Directory self service can be use it for self-password reset, self-account unlock and self-information update or directory updates.
Features:
Self Reset Password and Unlock accounts without Helpdesk
User update personal information
Manage password all user accounts
For more details read this blog this blog is very supporting to self-password reset:

http://activedirectoryselfservice.blogspot.com/2013/06/active-directory-self-service.html

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