Plantronics + Polycom. Now together as Poly Logo

Voice Quality In/Out: Must mute to hear clearly.

jwoltz
Occasional Visitor

Voice Quality In/Out: Must mute to hear clearly.

We are using the Polycom Duo

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voice Quality In/Out: Must mute to hear clearly.

Hello jwoltz,

welcome to the Polycom Community.

I have moved the post as the SS Duo is actually a VoIP Phone and can for example update it's software. What is the installed Version on the Unit?

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Helix
Occasional Visitor

Re: Voice Quality In/Out: Must mute to hear clearly.

We are having a similar issue, the far end audio drops out unless we mute the mics.

 

software version 4.0.2.11307

Model 2201-19000-001 Rev G

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voice Quality In/Out: Must mute to hear clearly.

Hello helix,

welcome to the Polycom Community.

I have heard of an simular issue like this and would like to ask you to work with your reseller to raise a ticket with Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4