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Voice quality monitoring server

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Occasional Contributor

Voice quality monitoring server

I have been inside out through the admin manual. We have a few vvx500's we are testing out before we start reselling them

we purchased the vqm licenses for them,

I found the settings to setup the phone to report to the server.

What needs to be on the server - does Polycom recommend a certain software?

Does polycom make the server software ?

Also - the licenses were supposedly loaded from our supplier, which they swear was done but the /setting/status/license show no license installed. They said this is a bug - please confirm

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3 REPLIES 3
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Occasional Contributor

Re: Voice quality monitoring server

btw - v 4.0.2B

Message 2 of 4
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Polycom Employee

Re: Voice quality monitoring server

A VQMon client is embedded in Polycom  phones and once a VQMon license has been successfully applied to the phone it can be enabled.... the licensed client is only part of an overall solution as it needs to report 'the phone's view' of QoE to a Telchemy VQMon server product. 

 

Polycom does not resell the VQMon server solution -  it is a product manufactured by Telchemy and has to be obtained through their resellers.

 

http://www.telchemy.com/enterpriseiptel.php

 

 

 

Message 3 of 4
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Polycom Employee & Community Manager

Re: Voice quality monitoring server


@marc4018 wrote:

 

Also - the licenses were supposedly loaded from our supplier, which they swear was done but the /setting/status/license show no license installed. They said this is a bug - please confirm


Hello Marc,


If they have a Ticket with our Support please follow up with your reseller,

 

I am not aware of a Bug and an easy way is just loading a free LDAP License as explained in the FAQ.

 

If that one shows then your reseller has not pre-loaded it. 

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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