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Voicemail Waiting notification frequency

Occasional Advisor

Voicemail Waiting notification frequency

IP 450


I have a 450 that plays the voicemail waiting audible notification about every 30 seconds.  When is this set at in the files that I can change the duration to 60 minutes.  I thought in the past that is what it did by default but I am not able to find where this is set.


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Polycom Employee & Community Manager

Re: Voicemail Waiting notification frequency

Hello Jeff,


this is the standard behavior as far as I am aware.


Checking this with an Asterisk 1.8 Server in the lab the Phone sends a registration with an expire of 3600 seconds.


The server replies with a 200 OK but sets the expire to 145 seconds.


The phone usually re-registers 30 seconds before the expire and the server then sends a notify with the message count.


The phone then play's a tone.


If your servers expiry time is shorter the tone will appear more frequent.


As far as I understand this is working as designed and you would need to work with your Polycom reseller to raise any change as a feature request.


Best Regards


Steffen Baier

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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