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Voicemail Waiting notification frequency

jeffbrux
Occasional Advisor

Voicemail Waiting notification frequency

IP 450

4.0.2b

I have a 450 that plays the voicemail waiting audible notification about every 30 seconds.  When is this set at in the files that I can change the duration to 60 minutes.  I thought in the past that is what it did by default but I am not able to find where this is set.

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voicemail Waiting notification frequency

Hello Jeff,

 

this is the standard behavior as far as I am aware.

 

Checking this with an Asterisk 1.8 Server in the lab the Phone sends a registration with an expire of 3600 seconds.

 

The server replies with a 200 OK but sets the expire to 145 seconds.

 

The phone usually re-registers 30 seconds before the expire and the server then sends a notify with the message count.

 

The phone then play's a tone.

 

If your servers expiry time is shorter the tone will appear more frequent.

 

As far as I understand this is working as designed and you would need to work with your Polycom reseller to raise any change as a feature request.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
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