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Voicemail for Soindpoint 335

Occasional Visitor

Voicemail for Soindpoint 335

We have a two phone, SoundPoint 335 system, Rev. M.


Ever since our power went out all of our phone calls have been immmediately sent to voicemai.


Q.1) How do we correct this??


Q.2) How do we set up a new voice message so that incoming voice mesages go to certain voicemail boxes??


We use Vonage as our IP phone provider.


Thx, john curtin

Message 1 of 4
Occasional Visitor

Re: Voicemail for Soindpoint 335

...that should read SoundPoint, not Soindpoint, jec

Message 2 of 4
Frequent Advisor

Re: Voicemail for Soindpoint 335

Phones are attached to subscribers, each of them has their own call routing/ call terminating settings (including voicemail).

It should be setup on your service provider's end (perhaps you can manage it youself if they granted you access).




Message 3 of 4
Polycom Employee & Community Manager

Re: Voicemail for Soindpoint 335

Hello jcurtin,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


The above explains how you can verify if you phone is still registered to your SIP Provider. The next step, as outlined already by the previous person responding, would be to contact your service provider.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4