I have the Soundpoint IP-335. When anyone calls to my number, the phone rings once and goes directly to voicemail. However, if the caller re-dials right away, the phone will ring and I am able to answer. I have had no luck in trying to resolve this issue. If anyone can help, please advise.
The routing of a call has nothing to do with the phone. The only setting on the phone that can affect a call being forwarded to another extension or number would be a call forward after time but the phone would display this.
Please work with your Employers helpdesk as this is not a phone issue.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's