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Voicemail

mikebank
Occasional Visitor

Voicemail

I have the Soundpoint IP-335.  When anyone calls to my number, the phone rings once and goes directly to voicemail.  However, if the caller re-dials right away, the phone will ring and I am able to answer.  I have had no luck in trying to resolve this issue.  If anyone can help, please advise.

 

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1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voicemail

Hello mikebank,

welcome to the Polycom Community.

The routing of a call has nothing to do with the phone. The only setting on the phone that can affect a call being forwarded to another extension or number would be a call forward after time but the phone would display this.

 

Please work with your Employers helpdesk as this is not a phone issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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