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Occasional Visitor


I have the Soundpoint IP-335.  When anyone calls to my number, the phone rings once and goes directly to voicemail.  However, if the caller re-dials right away, the phone will ring and I am able to answer.  I have had no luck in trying to resolve this issue.  If anyone can help, please advise.


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Polycom Employee & Community Manager

Re: Voicemail

Hello mikebank,

welcome to the Polycom Community.

The routing of a call has nothing to do with the phone. The only setting on the phone that can affect a call being forwarded to another extension or number would be a call forward after time but the phone would display this.


Please work with your Employers helpdesk as this is not a phone issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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