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Voicemails only going to Cell Phone

Occasional Visitor

Voicemails only going to Cell Phone

This might be a crazy question, but we have 1 user that all of his voicemails are being sent to his cell phone and none of them are stored on his desk phone.  His "forward a copy to his cell phone" option is turned off and there is no email listed in the available field.  What is possibly going on?



Message 1 of 3
Polycom Employee & Community Manager

Re: Voicemails only going to Cell Phone

Hello jjklar,

welcome to the Polycom Community.

The phone itself has no capability of storing any voicemail.


The phone can only forward a call to a SIP server which has a voice mail facility.


You need to contact who looks after your SIP server or SIP Service provider as this is not a phone issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: Voicemails only going to Cell Phone

Problem solved..........


Checked with provider and switch showed "forward always" even though user portal showed "forward always" off.


Thanks for the help.

Message 3 of 3