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Voicemails only going to Cell Phone

jjklar
Occasional Visitor

Voicemails only going to Cell Phone

This might be a crazy question, but we have 1 user that all of his voicemails are being sent to his cell phone and none of them are stored on his desk phone.  His "forward a copy to his cell phone" option is turned off and there is no email listed in the available field.  What is possibly going on?

 

Thanks.

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: Voicemails only going to Cell Phone

Hello jjklar,

welcome to the Polycom Community.

The phone itself has no capability of storing any voicemail.

 

The phone can only forward a call to a SIP server which has a voice mail facility.

 

You need to contact who looks after your SIP server or SIP Service provider as this is not a phone issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
jjklar
Occasional Visitor

Re: Voicemails only going to Cell Phone

Problem solved..........

 

Checked with provider and switch showed "forward always" even though user portal showed "forward always" off.

 

Thanks for the help.

Message 3 of 3