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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

This might be a crazy question, but we have 1 user that all of his voicemails are being sent to his cell phone and none of them are stored on his desk phone.  His "forward a copy to his cell phone" option is turned off and there is no email listed in the available field.  What is possibly going on?

 

Thanks.

2 REPLIES 2
HP Recommended

Hello jjklar,

welcome to the Polycom Community.

The phone itself has no capability of storing any voicemail.

 

The phone can only forward a call to a SIP server which has a voice mail facility.

 

You need to contact who looks after your SIP server or SIP Service provider as this is not a phone issue.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Problem solved..........

 

Checked with provider and switch showed "forward always" even though user portal showed "forward always" off.

 

Thanks for the help.

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