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Voip Cqrd in soundstructure with Lync 2013

Jean-Marc F
Occasional Contributor

Voip Cqrd in soundstructure with Lync 2013

We try to register a Voip card to Lync 2013. We received always 401 non authorized.


Certificates are correct. Username and password are correct as we can connect to a VVX phone with the same credentials.


What can be wrong? We use last firmware.




Message 1 of 3
Polycom Employee & Community Manager

Re: Voip Cqrd in soundstructure with Lync 2013

Hello Jean-Marc,

welcome to the Polycom Community.

What is the Software Version you are using and how have you configured the SoundStructure card in comparison with the VVX?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Jean-Marc F
Occasional Contributor

Re: Voip Cqrd in soundstructure with Lync 2013

We installed the last available firmware (5.02?)

We use a specific FTP server for the Voip card


We also tried to import the xml file. :


<?xml version="1.0" encoding="utf-8"?>
<!-- Example Per-phone SoundStructure Configuration File -->
<!--for UCS 4.1.3G registration with MS Lync 2010 or 2013-->
  <Required_to_Change reg.1.address="user1@sipdomain" reg.1.auth.domain="fqdn ad domain" reg.1.auth.password="password" reg.1.auth.userId="user1"
  <Optional_Change call.autoAnswer.micMute="0" np.normal.ringing.calls.tonePattern="ringer2" reg.1.displayName="SoundStructure-Lync-DisplayName" reg.1.label="SoundStructure-Lync-Label" reg.1.ringType="ringer2" pres.idleTimeout.offHours.enabled="1" pres.idleTimeout.officeHours.enabled="1">
    <!--Following comments explain how to configure to maintain the Lync Status of SoundStructure VoIP Interface in 'Available' state-->
    <!--instead of default behavior of automtically changing to 'Away' status after 5 minutes of inactivity-->
    <!--To keep presence in 'Available' state set 'pres.idleTimeout.offHours.enabled' and 'pres.idleTimeout.officeHours.enabled' to '0' (Disable).-->
    <!--If set to '1' (Enabled, default) the VoIP Interface presence status in Lync will change to 'Away' status with default behavior (inactivity, 5 min)-->
  <DoNotModify_Standard_Config_For_SoundStructure call.enableOnNotRegistered="0" callLists.logConsultationCalls="1" dialplan.1.applyToForward="1" dialplan.applyToDirectoryDial="1" feature.messaging.enabled="1" feature.presence.enabled="1" reg.1.applyServerDigitMapLocally="1" reg.1.auth.loginCredentialType="usernameAndPassword" reg.1.auth.usePinCredentials="0" reg.1.offerFullCodecListUponResume="0" reg.1.server.1.registerRetry.baseTimeout="10" reg.1.server.1.registerRetry.maxTimeout="180" reg.1.server.1.specialInterop="lync2010" reg.1.server.1.transport="TLS" reg.1.serverAutoDiscovery="1""1" reg.1.serverFeatureControl.dnd="1""0" reg.1.serverFeatureControl.localProcessing.dnd="0" reg.1.serverFeatureControl.signalingMethod="serviceMsForwardContact" roaming_buddies.reg="1" sec.srtp.holdWithNewKey="0" sec.srtp.key.lifetime="2^31" sec.srtp.mki.enabled="1" sec.srtp.mki.length="1" sec.srtp.mki.startSessionAtOne="1" sec.srtp.resumeWithNewKey="0" sec.TLS.profileSelection.SIP="ApplicationProfile1" softkey.feature.simplifiedSignIn="1""MSOCS" tcpIpApp.keepalive.tcp.sip.tls.enable="1" video.iFrame.delay="2" video.iFrame.onPacketLoss="1" voice.audioProfile.G7221.24kbps.payloadType="112" voice.codecPref.G7221.24kbps="5" voice.codecPref.G7221.32kbps="0" voIpProt.offerFullCodecListUponResume="0" voIpProt.SIP.allowTransferOnProceeding="0" voIpProt.SIP.header.diversion.enable="1" voIpProt.SIP.IM.autoAnswerDelay="40" voIpProt.SIP.mtls.enable="0"></DoNotModify_Standard_Config_For_SoundStructure>


Message 3 of 3