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Warning Icon: Default Admin Password In Use

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Occasional Contributor

Warning Icon: Default Admin Password In Use

Whenever the phone is restarted or rebooted, a warning banner appears in the top-right corner of the LCD display on the desk phone.  The warning message displays 'Default admin password is in use. Contact your administrator.'

I can clear the warning message but the warning appears again after restart or reboot.

When I change the Admin password on the phone or through the web interface, the warning goes away but the Admin password is reset to default after restart or reboot.

 

I followed the instructions related to Article 42741 but this did not resolve the issue either.

Details about my environment and phone are listed below.

 

Software version =5.9.7.38957

Phone Model =VVX 450

Call Platform =Zoom Phone

VVX 450 has zero touch provisioning.  Added the MAC address to the user within Zoom's web interface then connected ethernet cable.

Enabled web interface.

No other configurations have been made.

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1 ACCEPTED SOLUTION

Accepted Solutions
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Occasional Contributor

Re: Warning Icon: Default Admin Password In Use

This is a configuration setting specific to desk phones for Zoom Phone where the desk phones point to the provisioning server settings.  These settings can be applied globally within Zoom's web interface.  Refer to Zoom's help article here for more information:
https://support.zoom.us/hc/en-us/articles/360021119092-Managing-phones-and-devices

 

 

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3 REPLIES 3
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Polycom Employee & Community Manager

Re: Warning Icon: Default Admin Password In Use

Hello @rsimon ,

 

Welcome to the Poly Community.

 

Please work with our Partner Zoom as there must be an override somewhere stored.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Contributor

Re: Warning Icon: Default Admin Password In Use

This is a configuration setting specific to desk phones for Zoom Phone where the desk phones point to the provisioning server settings.  These settings can be applied globally within Zoom's web interface.  Refer to Zoom's help article here for more information:
https://support.zoom.us/hc/en-us/articles/360021119092-Managing-phones-and-devices

 

 

View solution in original post

Message 3 of 4
Highlighted
Occasional Contributor

Re: Warning Icon: Default Admin Password In Use

This is a configuration setting specific to Zoom Phone where desk phones point to the provisioning server settings.  Zoom help articles on this topic can be found here.

Message 4 of 4