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‎04-19-2014 10:47 PM

HP Recommended

I have a IP335 phone (x2)

Version 4.1.0.84959

Platform is thru iinet in Australia.

 

I have just added another phone to the office. I can make calls on both phones, but only recieve calls on the original phone.

I have just upgraded the new phone's software to 4.1.0.84959 and all looks to work ok.

however I tried to use the web interface to manage the phone and had no luck.

I used the phones IP Address and got to the logon screen (see poly.jpg), entered the password 456 and hit enter.

It took me to a blank page.   192.168.0.2/index.html   so I don't think its a password issue.

 

Has anyone had this issue and if so can it be resolved (can you even use the web interface to manage an IP335 phone)

 

Also does anyone have a plain english example to link the two phones together so I can answer incoming calls from either phone.

 

thanks for any help

 

3 REPLIES 3

‎04-20-2014 02:52 AM

HP Recommended

Hello fothers,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

Please be aware that the UCS 4.1.0 Software is for Microsoft LYNC usage and if you run a simple SIP setup I would recommend using UCS 4.0.6 at present.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎04-20-2014 07:02 AM

HP Recommended

Hi Steffen

I did read that and that was why I upgraded to version 4.1 (I have since downgraded as you suggested), I wanted to use the web interface. After the upgrade I have been presented with a blank page when I login to the web interface. Have you come across this before?

Is there an article about setting up phone for the web interface or should it just work.

The page I land on is 192.168.0.2/index.html and its blank.

regards Ian

 

Was this reply helpful? Yes No

‎04-20-2014 08:10 AM

HP Recommended

Hello fothers,

this must be a local firewall or browser issue as I am not aware of any issue browsing to the Phone's Web Server.

 

I would suggest you work with your Polycom reseller for further support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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