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Web Configuration Website doesnt work with VVX 500

Occasional Visitor

Web Configuration Website doesnt work with VVX 500



we started using the VVX 500 phones in our lab environment with Skype for Business Server 2015. we are having issues by opening the Web Configuration Tool of the phone. Even when a remote PC is in the same VLAN as the phone I am not able to open the Website of the phone. When I am entering the IP address it loads and then I am getting "Page can't be displayed". Registering with Skype for Business and using the devices works perfect, but I am not able to access the Web Configuration Website.


Is there some kind of central tool I can use to manage all my phones ?


Thank you all

Message 1 of 2
Polycom Employee & Community Manager

Re: Web Configuration Website doesnt work with VVX 500

Hello VoiceNow,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


In addition since UC Software 5.1.1:


Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=


Or since UC Software 5.3.0:


Mar 30, 2015 Question: Since upgrading to UCS 5.3.0 or later I can no longer access the Web Interface

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2