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Web Server stopped working after upgrade

Occasional Contributor

Web Server stopped working after upgrade

We have a several VVX 600 phones.  We upgraded them to 5.9.6.  We are using a provisioning server for this.  The only overrides we did was just the phone lines for each user.  Everything else is as default.  I have looked at the web config on the phone and it is enabled.


When we attempt to log back into the web interface we keep getting:

The document requested was not found on this server.


Any suggestions?

Message 1 of 2
Polycom Employee & Community Manager

Re: Web Server stopped working after upgrade

Hello @mrjoli021 ,


Welcome back to the Poly Community.

For the volunteers within this community, it would be helpful to provide details about what previous software you have been running.


In addition to sharing your configuration(SIP credentials removed) could help us point out any configuration issues.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2