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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎06-10-2014 08:15 AM

HP Recommended

Hi,

 

We have a range of Polycom phones, and it seems it is not possible to access the web configuration page of the phones.

After searching the forums, I have not been able to find a solution on this.

 

We simply get an "Internet Explorer cannot display the webpage" or similar from Chrome browser.

The devices can be pinged from the PC client, so network wise it should not be any problem. We also do not have any blocking devices on the network between the PC and Polycom.

 

It does not help rebooting the Polycom phone either (I read somewhere that some people have issues, but it works for 5-10 mins after a reboot - this is not the case here.)

We also do not run any provisioned configuration of the devices, so they are bascially completely default.

 

Anyone knows what this could be?

The support guides from Polycom certainly does not help, and following them does not help either 🙂

 

4 REPLIES 4

‎06-10-2014 08:56 AM

HP Recommended

Hello mengisen,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issue experienced may already be addressed in a newer release.

 

This also allows yourself and others to check against current software release notes.

 

The only reason the Web Interface would not show up on your yet unknown software is if someone has disabled it via a configuration file or only enable HTTPS or changed a port or simply the port 80 is blocked between a Voice VLAN and a Data Lan.

 

Another reason, if you are running UCS 5.1.0 and are in LYNC profile mode , the Web Interface is simply disabled and must be enabled via the Admin Menu.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎06-10-2014 09:28 AM

HP Recommended

Do you use a proxy for internet access? If so make sure to bypass proxy for IP address range of your Polycom phones. 

Was this reply helpful? Yes No

‎06-16-2014 12:42 AM

HP Recommended

Hi Steffen,

 

The software version on the Polycom I have next to me for testing purpose is: 4.0.7577.4372

I am not aware of which version is running at the users places, which have the same issue (also with different models than the CX500 mode I have here).

 

We do not run any provisioning server to administer configuration files for the phones.

Should I have an Admin Menu on the phone? Because I do not have any options on the phone like this.

 

Was this reply helpful? Yes No

‎06-16-2014 12:43 AM

HP Recommended

Hello mengisen,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

 

To my knowledge non of these phones do offer a Web Interface.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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