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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-26-2015 09:57 AM

HP Recommended

We have new Polycom VVX400 phones.  We are able to ping them, but the web interface will not present the web login screen.  My IP address is 192.168.1.109 and my phone IP address is 192.168.1.8.  Can you give me any guidance.

Thank you!

Linda

3 REPLIES 3

‎02-26-2015 04:28 PM

HP Recommended

Hello Linda,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition are you by any chance running the LYNC base profile ?

 

If yes:

 

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎03-02-2015 09:26 AM

HP Recommended

Thanks for the reply.  I'm not sure how to determine what software we have...when I go into Settings, then Status, then Platform, then Application, them Main the Version is 4.1.6.5112.  Is that the software version?  Also, any time I try to access the Advanced menu I can't - it wants a password and 123 and 456 do not work.  If what I listed above isn't the software version, would you please tell me how to determine that?


Thank you in advance!


Linda

 

Was this reply helpful? Yes No

‎03-02-2015 09:46 AM

HP Recommended

Hello Hello Linda,,

4.1.6 is the UC Software Version.

 

Being unable to access the menu's simply indicates that the Person or Organisation who setup these phones has changed the standard Admin Password and most likely disabled the Web Interface.

 

You need to liaise with this person / party and they will be able to help you.

 

We do not disclose within this community how to reset the password if required.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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