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Web interface not working on VVX400

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Occasional Visitor

Web interface not working on VVX400

We have new Polycom VVX400 phones.  We are able to ping them, but the web interface will not present the web login screen.  My IP address is 192.168.1.109 and my phone IP address is 192.168.1.8.  Can you give me any guidance.

Thank you!

Linda

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: Web interface not working on VVX400

Hello Linda,

welcome to the Polycom Community.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

In addition are you by any chance running the LYNC base profile ?

 

If yes:

 

Jul 11, 2014 Question: Since upgrading to UCS 5.1.1 or later and running LYNC base profile I can no longer access the Web Interface

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Highlighted
Occasional Visitor

Re: Web interface not working on VVX400

Thanks for the reply.  I'm not sure how to determine what software we have...when I go into Settings, then Status, then Platform, then Application, them Main the Version is 4.1.6.5112.  Is that the software version?  Also, any time I try to access the Advanced menu I can't - it wants a password and 123 and 456 do not work.  If what I listed above isn't the software version, would you please tell me how to determine that?


Thank you in advance!


Linda

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: Web interface not working on VVX400

Hello Hello Linda,,

4.1.6 is the UC Software Version.

 

Being unable to access the menu's simply indicates that the Person or Organisation who setup these phones has changed the standard Admin Password and most likely disabled the Web Interface.

 

You need to liaise with this person / party and they will be able to help you.

 

We do not disclose within this community how to reset the password if required.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4