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WebDeveloper - Hangup Command

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Occasional Contributor

WebDeveloper - Hangup Command

Hello.

 

First post here on the forum so forgive if it's on the wrong section.

 

Phone currently operating firmware:

UC Software Version 4.0.3.7562 BootROM Software Version5.0.3.1667

 

 

Now i would like usingHTTP Push to actually hangup a call so a few scenaries:

 

Outbound Call From The Phone 

Send The Headset Action , OK

Outbound Call Before Picking Up The Call On The Other Side

Send The Headset Action , OK

 

Inbound Call Into The Phone

Send The Headset Action , OK

Reject An Inbound Call

Now this gets tricky .....

 

The only way i found is to use the softkey's to navigate the main menu.

Noow This depends on alot of variables like.

When the call arrived at the user was at the idle menu , etc

 

So is there any command to actually hangup the current call something like Action:Hangup?

 

 

Thanks

Antonio

 

 

 

Message 1 of 8
7 REPLIES 7
Highlighted
Polycom Employee & Community Manager

Re: WebDeveloper - Hangup Command

Hello Antonio,

welcome to the Polycom Community.

To my knowledge there is currently only the Softkey functionality.

 

This is all described here:

 

Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Highlighted
Occasional Contributor

Re: WebDeveloper - Hangup Command

Hello Steffen.

 

Although I have to admit that Polycom provides us with much more api's than the competitors, you have to agree with me that this is a great failure from Polycom on not providing a Hangup api... its like the basic functionality of a normal phone.

 

Using soft keys is way more dangerous since you don't actually know whats the current phone state.

 

Can you try to escalate this matter ? Maybe on a future version ?

 

Thanks

Antonio

 

 

Message 3 of 8
Highlighted
Occasional Visitor

Re: WebDeveloper - Hangup Command

Hi Antonio

Did you ever find a solution / workaround to push a hangup command to the phone (without using the softkeys)?   I would like to do something similar and i am surprised that there still does not seem to be an easy way to do this.

 

Thanks

F

Message 4 of 8
Highlighted
Polycom Employee & Community Manager

Re: WebDeveloper - Hangup Command

Hello Franjan,

welcome to the Polycom Community.

Answering the above depends on the Software Version and the Phone.

 

For example UCS 4.0.7 using SoundPoint IP or SoundStation IP and prior does not support this API.

 

What Phone and what Software Version are you using ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 8
Highlighted
Occasional Visitor

Re: WebDeveloper - Hangup Command

Hi Steffen

The phone model is the VVX310 running UC software 4.1.4.7430  and Bootrom software version 5.1.4.0844 

 

Currently I can easily initiate a call, but cancelling (or ending) a call seems to require the softkey approach.   Is there any other approach you could recommend?

 

Thanks a lot

F

Message 6 of 8
Highlighted
Polycom Employee & Community Manager

Re: WebDeveloper - Hangup Command

Hello Franjan,

have a look if you have access to this post => here <=

 

In addition I suggest to update the phone to a currently supported software version.

 

This could be 4.1.8, 5.1.3 or 5.2.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 8
Occasional Visitor

Re: WebDeveloper - Hangup Command

Hi Steffen

unfortunately it seems that post is not available to me.   I will check if there is anything in the later versions of the software, thanks.

 

Message 8 of 8