At my work it's a race to see who can pick up the parked calls. One of my coworkers (we'll call him Ian), picks up 95% of parked calls (the other 5% happen while he's not at his desk). How does he do it? We've tried preemptively dailing retrieve+the normal park number, keeping our fingers on the buttons, and all kinds of other stuff but just can't beat him. How does he do it?!
I'm using a SoundPoint 650.
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It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.
Please also include if you are using a SIP server or a LYNC / Skype for Business server.
This also allows yourself and others to check against current software release notes.
The above is also stated in the "Read First"
Therefore the Polycom VoIP FAQ contains this post here:
Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here
Maybe simply asking him would be the easiest ?
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