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XML Guide? Trying to program failover between two different SIP companies.

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Occasional Contributor

XML Guide? Trying to program failover between two different SIP companies.

Is there anywhere to get a full guide/documentation on every XML entry that can be done with Polycom phones?

 

For example, the Soundpoint IP 335 has a failover setting in the Web UI where you can choose "Server 1" and "Server 2", but it seems to use the same user/password authentication for both. I want the phone to use SIP Company A, and it it can't ping the service or can't dial out, to then failover to SIP Company B with a different username/password registration.

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Polycom Employee & Community Manager

Re: XML Guide? Trying to program failover between two different SIP companies.

Hello BigChief,

welcome to the Polycom Community.

This is not a supported failover scenario for our phones.

 

We always keep the same credentials.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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Highlighted
Polycom Employee & Community Manager

Re: XML Guide? Trying to program failover between two different SIP companies.

Hello BigChief,

welcome to the Polycom Community.

This is not a supported failover scenario for our phones.

 

We always keep the same credentials.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

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Occasional Contributor

Re: XML Guide? Trying to program failover between two different SIP companies.

Thanks Steffen.

 

Would it be possible in later firmware to consider adding an alternate credentials field for server 2? I have a valid use case; there's a whole bunch of VoIP providers like Twilio.com and Plivo.com who provide VoIP service and direct SIP registration to Polycom devices without requiring a PBX as intermediary. If I could set up Twilio on server 1, and have my Plivo account credentials on server 2, my users would still be able to call out even if something catastrophic happened to either Twilio or Plivo.

 

I'd imagine the usual way to set these up would be to set up two synchronized PBXes as Server 1 and Server 2, and set the PBXes to have a main SIP trunk and failover SIP trunk. But hosting PBXes seems like adding complexity and potential points of failure, when the services I mentioned can be programmed to replicate most of a PBX's features.

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Polycom Employee & Community Manager

Re: XML Guide? Trying to program failover between two different SIP companies.

Hello BigChief,

The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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