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XML Push action for Polycom 321 'Dial' key


Re: XML Push action for Polycom 321 'Dial' key

I got my first command to work by doing this:


curl -k --digest -u vvxmanager:vvxmanager -d "<PolycomIPPhone><Data priority=\"Critical\">Key:Home</Data></PolycomIPPhone>" --header "Content-Type: application/x-com-polycom-spipx" http://${IP}/push;



Message 11 of 14

Re: XML Push action for Polycom 321 'Dial' key

It seems the problem is multi-line xml.


If you send the following:

<PolycomIPPhone> <Data priority="Critical">Key:Line1</Data></PolycomIPPhone>

This works..


I've been trying tons of combinations... multi-line xml or multi-elements and nothing works except for a single command...


If you send the following as shown in the documentation:

<Data priority=”Important”>

There is no action whatsoever.  This command is essentially ignored.


If there are separate commands each send as individual push commands, then this works... ie: individually sending:

<PolycomIPPhone> <Data priority="Critical">Key:Line1</Data></PolycomIPPhone>

Followed by a completely separate:

<PolycomIPPhone> <Data priority="Critical">Key:DialPad0</Data></PolycomIPPhone>

This will make the phone pick up on Line 1, and then press the 0 key.  But if you combine all the commands into one push, then everything falls apart.


This definitely looks like a bug or limitation unless I'm missing something,.

Message 12 of 14
Polycom Employee & Community Manager

Re: XML Push action for Polycom 321 'Dial' key

Hello @intellasoft ,


Welcome back to the Poly Community.


Thanks for resurrecting this post originating in 2013. Please also ensure you check:


Feb 04, 2013 Question: Can I remotely control the Phone or send content to the Phone?

Answer: The <apps/> parameter can be used to utilize the push server controls and more information can be found => here <=


prior to posting.


As I already told @markm from your organization back in July 2017 if he believes he found a bug in this outdated method he should raise a ticket.


We no longer develop this feature and modern VVX phones are capable of REST API


Jun 05, 2018 Question: Do Poly Phones support a REST API?

Resolution: Please => here <=


or uaCSTA


Jun 05, 2018 Question: Do Poly Phones support a uaCSTA?

Resolution: Partial Support for this was added in UC Software 5.8.0. For more details on what exactly is supported is detailed in the 5.8.0 Admin Guide and for additional Information contact a Polycom Sales Engineer or Polycom support quoting EN-64922


The initial FAQ post regarding PUSH also includes a troubleshooting section but you have not posted any logs or a wireshark for anyone in the community to look at.


Your next options are to raise a ticket.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 13 of 14

Re: XML Push action for Polycom 321 'Dial' key

Thanks for the information that the push commands are obsolete.


The REST API looks promising.  Thanks.


Message 14 of 14