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XSI Integration with VVX and Obi

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Regular Visitor

XSI Integration with VVX and Obi

I am having difficulty finding documentation on Broadworks XSI integration for these phones, specifically, for XSI Dirctories. Would someone be able to point me in the right direction? Thanks!

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: XSI Integration with VVX and Obi

Hello @dmichaels 

 

you seem to be a service provide so please email Obi.SPSupport@poly.com

 

Best Regards

 

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
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Regular Visitor

Re: XSI Integration with VVX and Obi

I sent out an email and got an automatic reply to go to support.polycom.com

I just need some general direction on setting up the XSI directories. It's pretty easy on Cisco phones.

Message 3 of 6
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Polycom Employee

Re: XSI Integration with VVX and Obi

Hi,

Here is the information about BroadSoft XSI integration. Hope this helps.

VVX OBi Admin Guide, under the BroadSoft XSI Features (page 208)

https://support.polycom.com/content/dam/polycom-support/products/voice/business-ip-phones-obi/user/e...

 

Message 4 of 6
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Regular Visitor

Re: XSI Integration with VVX and Obi

I believe I finally found the correct lines for the phone-%BWMACADDRESS% file, but it is still unable to pull. This is from the log of the Polycom VVX 410 I am using for testing:

0416154225|app1 |4|00|Failure reason is
0416154240|app1 |4|00|Failure reason is
0416154252|xsiMg|4|00|[UtilBSXsiMgr::sendXSIRequest] Received http response code: 404
0416154252|app1 |*|00|AppHybrid::procLclMsg->MsgAppXsiCmdExecuted**********193-1


The config looks as such:

<feature.broadsoftdir feature.broadsoftdir.enabled="%FEATURE_BW_DIR%"
feature.broadsoftPersonalDir.enabled="%FEATURE_BW_DIR_PERSONAL%"
feature.broadsoftGroupDir.enabled="%FEATURE_BW_DIR_GROUP%"
feature.broadsoftdir.showDefaultSearch="%FEATURE_BW_DIR_DEFAULT_SEARCH%">
</feature.broadsoftdir>
<dir>
<dir.broadsoft>
<dir.broadsoft.xsp
dir.broadsoft.xsp.address="%XSP_ADDRESS_XSI_ACTIONS%"
dir.broadsoft.useXspCredentials="0" dir.broadsoft.regMap="1" />
</dir.broadsoft>
</dir>

 

When trying to pull, the phone says "Failed to process the request"

So the Enterprise and Group search parameters are now there on the phone, just keeps failing. 

Message 5 of 6
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Polycom Employee & Community Manager

Re: XSI Integration with VVX and Obi

Hello @dmichaels ,

 

I believe you created some confusion with mixing the different "brands".

 

The log snippet and config shared are not from a compatible VVX Phone running the ObiHai software edition but the Poly UC software instead.

 

As you are a service provider you should get this into support.

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6