Xfer To VM

[garabed]

I am trying to program a softkey to allow a user to transfer a caller directly to another users voice mail with no sucess. Can some please assist, my feature code is *125

     softkey.2.label="XferVM"
     softkey.2.action="$FTransfer$$FDialpad*$$FDialpad1$$FDialpad2$$FDialpad5$”
     softkey.2.enable="1"
     softkey.2.precede="1"
     softkey.2.use.idle=""
     softkey.2.use.active="1"
     softkey.2.use.alerting=""
     softkey.2.use.dialtone=""
     softkey.2.use.proceeding=""
     softkey.2.use.setup=""
     softkey.2.use.hold=""

[SteffenBaierUK]

Hello garabed,

welcome to the Polycom Community.

A simply example on how to do this is below:

<WEB
	feature.enhancedFeatureKeys.enabled="1"
	softkey.1.action="123$Trefer$"
	softkey.1.enable="1"
	softkey.1.label="Dtrans"
	softkey.1.use.active="1"
	softkey.1.insert="3"
	/>

The above will only display the key Dtrans when a incoming call is answered. Pressing this key will dial 123 and refer the active "held" call to this number.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[garabed]

This did not seem to work. Manually I press transfer *125ext transfer. I have tried so many things!!! Here is my latest which puts the call on transfer prompts the user extension and then I cant get any further. I have tried every combination I can think of

<efklist efk.efklist.1.mname="callpickup"
efk.efklist.1.status="1"
efk.efklist.1.label="Call Pickup"
efk.efklist.1.action.string="*8"
efk.efklist.2.mname="TransfertoVoice"
efk.efklist.2.status="1"
efk.efklist.2.label="ToVM"
efk.efklist.2.action.string="$FTransfer$^*125$P1N4$$Tinvite$"/>
<efkprompt
        efk.efkprompt.1.status="1"
        efk.efkprompt.1.label="Mail Box: "
        efk.efkprompt.1.userfeedback="visible"
        efk.efkprompt.1.type="numeric"/>
 
<softkey
     softkey.2.label="ToVM"
     softkey.2.action="!TransfertoVoice"
     softkey.2.enable="1"
     softkey.2.precede="1"
     softkey.2.use.idle=""
     softkey.2.use.active="1"
     softkey.2.use.alerting=""
     softkey.2.use.dialtone=""
     softkey.2.use.proceeding=""
     softkey.2.use.setup=""
     softkey.2.use.hold=""

</softkey>

[SteffenBaierUK]

Hello garabed,

I did test and verify my example before replying.

It is always useful to include the currently used software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

It is also useful to provide the phone model you are using.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[garabed]

Thank you, I was able to solve the issue by adding an additional $ string="*123$P1N4$$Trefer$"/>. Thank you for you assistance.