ZTP stating no MAC.cfg despite being in ZTP. Phone does not show as hitting despite showing in logs

[Anonymous]

We have a number of phones that we are attempting to provision in ZTP, 601s. The logs show:

000109.700|copy |*|00|Server 'ztp.polycom.com' said '64167f0388cd.cfg' is not present
000109.700|cfg  |4|00|Prov|File transfer failed due to curl error code:22 and respCode:404
000110.058|copy |*|00|Server 'ztp.polycom.com' said '64167f0388cd-directory.xml' is not present
000110.079|clist|4|00|dbSet::srv2mem:'64167f0388cd-directory.xml' File transfer failed, trying to get local file
000110.254|cfg  |5|00|Prov|Cannot remove file /ffs0/init.mac.
000110.255|cfg  |5|00|Prov|cfgProvStatusSet: Unknown status 53
000110.256|cfg  |*|00|Prov|Starting to update 3111-48600-001.sip.ld
000110.721|copy |*|00|Server 'ztp.polycom.com' said '3111-48600-001.sip.ld' is not present
000110.722|cfg  |*|00|Prov|Starting to update sip.ld
000111.203|copy |*|00|Server 'ztp.polycom.com' said 'sip.ld' is not present
000111.389|copy |*|00|Server 'ztp.polycom.com' said '64167f0388cd-phone.cfg' is not present
000111.389|cfg  |4|00|Prov|File transfer failed due to curl error code:22 and respCode:404
000111.871|copy |*|00|Server 'ztp.polycom.com' said '64167f0388cd-web.cfg' is not present
000111.872|cfg  |4|00|Prov|File transfer failed due to curl error code:22 and respCode:404
000112.347|copy |*|00|Server 'ztp.polycom.com' said '000000000000-license.cfg' is not present
000112.816|copy |*|00|Server 'ztp.polycom.com' said '64167f0388cd-license.cfg' is not present
000112.825|cfg  |*|00|Prov|Setting device parameters from configuration files.
000112.825|cfg  |4|00|RT|cfgFlashUpdateFromConfig: Failed to update SerialConfig
000112.903|cfg  |*|00|RT|   DNS server is 192.168.1.1.
000112.904|cfg  |*|00|RT|   DNS server is 192.168.1.1.
000112.904|cfg  |*|00|Prov|Finished updating configuration
000112.909|cfg  |*|00|Prov|Starting to provision
000112.915|copy |4|00|Configuration of URL failed
000112.915|copy |4|00|Configuration of URL failed
000112.915|cfg  |4|00|Prov|Download of master configuration file failed

Looking in ZTP the MAC is present but states -- in the ZTP access status, despite logs clearly showing responses from ztp.polycom.com...... Any ideas where to go from here?

Image and device information all show under details....

Serial Number  64167F0388CD SIP Device Vendor  Polycom SIP Device Vendor Model  Polycom_UCS_Device Configuration Profile (This is present, removed client name) SIP Image File  64167f0388cd_profile.cfg
 64167f0388cd.cfg

I also updated to the latest 5.6 attempting to correct. Nothing seems to be working for this and a number of other phones.

[SteffenBaierUK · Accepted solution]

Hello @Chad_LoudandClear,

welcome to the Polycom Community.

I believe there is or was an issue with ZTP yesterday whic our IT team looks at.

In the future please simply email

ztpinfo@polycom.com

or call Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thank you so much. I was concerned it was a me thing so wanted to check the community. I appreciate your help