Hello, we have a small office with six new Polycom VVX 310 phones with Onsip as our VOIP provider. Everything is working great but I was crushed to find out that the phones are not preconfigured to intercom from one internal user to another. This is such a basic phone feature. I have read lots on the subject but and believe I can add this feature but need step by steps instructions, Can somebody give me a clear path to get this feature installed on our phones? Thanks very much.
The link you posted is dead - it is not clickable. However, I have already read the information you are referring to including the zip files at the end of the thread. Note that the beginning of the thread states "UCS 5.2.0 added a new Feature to the compatible phones. This is Server independent as the Phone simply adds the Alert-Info within the INVITE. This works for example also with LYNC." My first question is, will this work with my VVX-310 phones? I don't want to burn more daylight on this just to find out this does not apply to the VVX-310. This information was an "add-on" to a thread about ring tones; I've noticed several references back to this thread from people like me asking about intercom. Why not have a thread dedicated to the subject of intercoms? Intercoms are such a basic feature of a phone system that I never even thought to check or ask if the Polycom phones had this feature (native). I was shocked that that they don’t (or at least the VVX 310 does not). I'd gladly pay to get this problem resolved. You guys could make life a lot easier for guys like me by posting some step-by-step instructions and maybe even with some screen shots. How such a common feature could not be native on a phone is beyond my comprehension. Please either direct me to step by step instructions or direct me to a vendor in the Chicago region that could fix this issue.