Plantronics + Polycom. Now together as Poly Logo

adding contact to Local directory

SOLVED
Kakiman
Advisor

adding contact to Local directory

Hello

 

Since I upgrade to UCS 5.3.0 my VVX (300/500), I can't add any contact in the phone local directory

when I go through the phone to local directory, I don't have anymore the "ADD button" (the + sign)

 

is there any parameter to enable/disable in the config ?

 

best regards

 

Message 1 of 3
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: adding contact to Local directory

Hello Kakiman,

The + sign would only appear on the VVX500/600 where the VVX300 or VVX400 would have the ADD Softkey.

 

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

 

The above FAQ post shows this in comparison between a VVX500 and a SPIP Phone.

 

Did you add any specific configuration like read only directory or others as this may affect it.

 

Please reach out to our support team via the known methods so we can assist you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: adding contact to Local directory

Hello Kakiman,

The + sign would only appear on the VVX500/600 where the VVX300 or VVX400 would have the ADD Softkey.

 

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

 

The above FAQ post shows this in comparison between a VVX500 and a SPIP Phone.

 

Did you add any specific configuration like read only directory or others as this may affect it.

 

Please reach out to our support team via the known methods so we can assist you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
Kakiman
Advisor

Re: adding contact to Local directory

Found it ! thanks

Message 3 of 3