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boot parameters issue

Occasional Visitor

boot parameters issue



When I power up my Polycom soundpoint IP650 it takes me to the message "waiting for Initialising" and then it changes to "Failed to get boot parameters via DHCP" the three options i am given it reboot (which repeats this process) setup and about.


How can I go about fixing this issue? 


thank you




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Polycom Employee & Community Manager

Re: boot parameters issue

Hello @Spam708 ,


Welcome to the Poly Community.

Is this a brand new unboxed SoundPoint or was this at some stage working?


From our FAQ:


Oct 7, 2011 Question: I get the error Message “Could not contact boot server” on my phones screen
Resolution: Please check => here <=


Are you sure you are not getting any additional error messages like this:


Sep 27, 2012 QuestionI get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server


Most likely you need to set up a local server and via the setup, menu point your phone to it to download a compatible current software like 4.0.15


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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