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call.autoAnswer.micMute="0" Not changing Microphone Mute to disabled

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Occasional Contributor

call.autoAnswer.micMute="0" Not changing Microphone Mute to disabled

vvx 410

4.1.8

bootrom 5.1.4

Rev: A

 

Currently my auto answer is configured and working correctly. However I would like to disable the Mic auto muting itself.

I am familiar that the cause of this is 

 

 

 

call.autoAnswer.micMute="0" but 0 as a value should of set the Mic to be live when the call auto answers. I have attached my template. Please any help would be greatly appreciated

 

<phone1>
<reg reg.1.displayName="%BWCLID-1%" reg.1.address="%BWLINEPORT-1%" reg.1.label="%BWEXTENSION-1%" reg.1.type="%BWSHAREDLINE-1%" reg.1.thirdPartyName="" reg.1.auth.userId="%BWAUTHUSER-1%" reg.1.auth.password="%BWAUTHPASSWORD-1%" reg.1.lineKeys="" reg.1.callsPerLineKey="" reg.1.bargeInEnabled="1" reg.1.serverFeatureControl.dnd="1" reg.1.serverFeatureControl.cf="1" reg.2.displayName="%BWCLID-2%" reg.2.address="%BWLINEPORT-2%" reg.2.label="%BWEXTENSION-2%" reg.2.type="%BWSHAREDLINE-2%" reg.2.thirdPartyName="" reg.2.auth.userId="%BWAUTHUSER-2%" reg.2.auth.password="%BWAUTHPASSWORD-2%" reg.2.lineKeys="" reg.2.callsPerLineKey="" reg.2.bargeInEnabled="1" reg.2.serverFeatureControl.dnd="" reg.2.serverFeatureControl.cf="" reg.3.displayName="%BWCLID-3%" reg.3.address="%BWLINEPORT-3%" reg.3.label="%BWEXTENSION-3%" reg.3.type="%BWSHAREDLINE-3%" reg.3.thirdPartyName="" reg.3.auth.userId="%BWAUTHUSER-3%" reg.3.auth.password="%BWAUTHPASSWORD-3%" reg.3.lineKeys="" reg.3.callsPerLineKey="" reg.3.bargeInEnabled="1" reg.3.serverFeatureControl.dnd="" reg.3.serverFeatureControl.cf="" reg.4.displayName="%BWCLID-4%" reg.4.address="%BWLINEPORT-4%" reg.4.label="%BWEXTENSION-4%" reg.4.type="%BWSHAREDLINE-4%" reg.4.thirdPartyName="" reg.4.auth.userId="%BWAUTHUSER-4%" reg.4.auth.password="%BWAUTHPASSWORD-4%" reg.4.lineKeys="" reg.4.callsPerLineKey="" reg.4.bargeInEnabled="1" reg.4.serverFeatureControl.dnd="" reg.4.serverFeatureControl.cf="" reg.5.displayName="%BWCLID-5%" reg.5.address="%BWLINEPORT-5%" reg.5.label="%BWEXTENSION-5%" reg.5.type="%BWSHAREDLINE-5%" reg.5.thirdPartyName="" reg.5.auth.userId="%BWAUTHUSER-5%" reg.5.auth.password="%BWAUTHPASSWORD-5%" reg.5.lineKeys="" reg.5.callsPerLineKey="" reg.5.bargeInEnabled="1" reg.5.serverFeatureControl.dnd="" reg.5.serverFeatureControl.cf="" reg.6.displayName="%BWCLID-6%" reg.6.address="%BWLINEPORT-6%" reg.6.label="%BWEXTENSION-6%" reg.6.type="%BWSHAREDLINE-6%" reg.6.thirdPartyName="" reg.6.auth.userId="%BWAUTHUSER-6%" reg.6.auth.password="%BWAUTHPASSWORD-6%" reg.6.lineKeys="" reg.6.callsPerLineKey="" reg.6.bargeInEnabled="1" reg.6.serverFeatureControl.dnd="" reg.6.serverFeatureControl.cf="" reg.7.displayName="%BWCLID-7%" reg.7.address="%BWLINEPORT-7%" reg.7.label="%BWEXTENSION-7%" reg.7.type="%BWSHAREDLINE-7%" reg.7.thirdPartyName="" reg.7.auth.userId="%BWAUTHUSER-7%" reg.7.auth.password="%BWAUTHPASSWORD-7%" reg.7.lineKeys="" reg.7.callsPerLineKey="" reg.7.bargeInEnabled="1" reg.7.serverFeatureControl.dnd="" reg.7.serverFeatureControl.cf="" reg.8.displayName="%BWCLID-8%" reg.8.address="%BWLINEPORT-8%" reg.8.label="%BWEXTENSION-8%" reg.8.type="%BWSHAREDLINE-8%" reg.8.thirdPartyName="" reg.8.auth.userId="%BWAUTHUSER-8%" reg.8.auth.password="%BWAUTHPASSWORD-8%" reg.8.lineKeys="" reg.8.callsPerLineKey="" reg.8.bargeInEnabled="1" reg.8.serverFeatureControl.dnd="" reg.8.serverFeatureControl.cf="" reg.9.displayName="%BWCLID-9%" reg.9.address="%BWLINEPORT-9%" reg.9.label="%BWEXTENSION-9%" reg.9.type="%BWSHAREDLINE-9%" reg.9.thirdPartyName="" reg.9.auth.userId="%BWAUTHUSER-9%" reg.9.auth.password="%BWAUTHPASSWORD-9%" reg.9.lineKeys="" reg.9.callsPerLineKey="" reg.9.bargeInEnabled="1" reg.9.serverFeatureControl.dnd="" reg.9.serverFeatureControl.cf="" reg.10.displayName="%BWCLID-10%" reg.10.address="%BWLINEPORT-10%" reg.10.label="%BWEXTENSION-10%" reg.10.type="%BWSHAREDLINE-10%" reg.10.thirdPartyName="" reg.10.auth.userId="%BWAUTHUSER-10%" reg.10.auth.password="%BWAUTHPASSWORD-10%" reg.10.lineKeys="" reg.10.callsPerLineKey="" reg.10.bargeInEnabled="1" reg.10.serverFeatureControl.dnd="" reg.10.serverFeatureControl.cf="" reg.11.displayName="%BWCLID-11%" reg.11.address="%BWLINEPORT-11%" reg.11.label="%BWEXTENSION-11%" reg.11.type="%BWSHAREDLINE-11%" reg.11.thirdPartyName="" reg.11.auth.userId="%BWAUTHUSER-11%" reg.11.auth.password="%BWAUTHPASSWORD-11%" reg.11.lineKeys="" reg.11.callsPerLineKey="" reg.11.bargeInEnabled="1" reg.11.serverFeatureControl.dnd="" reg.11.serverFeatureControl.cf="" reg.12.displayName="%BWCLID-12%" reg.12.address="%BWLINEPORT-12%" reg.12.label="%BWEXTENSION-12%" reg.12.type="%BWSHAREDLINE-12%" reg.12.thirdPartyName="" reg.12.auth.userId="%BWAUTHUSER-12%" reg.12.auth.password="%BWAUTHPASSWORD-12%" reg.12.lineKeys="" reg.12.callsPerLineKey="" reg.12.bargeInEnabled="1" reg.12.serverFeatureControl.dnd="" reg.12.serverFeatureControl.cf=""/>
<call>
<autoAnswer call.autoAnswer.SIP="1" call.autoAnswer.micMute="0" call.autoAnswer.ringClass="ringAutoAnswer">
<donotdisturb call.donotdisturb.perReg="0"/>
<autoOffHook call.autoOffHook.1.enabled="1" call.autoOffHook.1.contact="" call.autoOffHook.2.enabled="0" call.autoOffHook.2.contact="" call.autoOffHook.3.enabled="0" call.autoOffHook.3.contact="" call.autoOffHook.4.enabled="0" call.autoOffHook.4.contact="" call.autoOffHook.5.enabled="0" call.autoOffHook.5.contact="" call.autoOffHook.6.enabled="0" call.autoOffHook.6.contact=""/>
<missedCallTracking call.missedCallTracking.1.enabled="1" call.missedCallTracking.2.enabled="1" call.missedCallTracking.3.enabled="1" call.missedCallTracking.4.enabled="1" call.missedCallTracking.5.enabled="1" call.missedCallTracking.6.enabled="1"/>
<callWaiting call.callWaiting.ring="ring"/>
<call.shared divert.1.sharedDisabled="0" call.shared divert.2.sharedDisabled="0" call.shared divert.3.sharedDisabled="0" call.shared divert.4.sharedDisabled="0" call.shared divert.5.sharedDisabled="0" call.shared divert.6.sharedDisabled="0" call.shared divert.7.sharedDisabled="0" call.shared divert.8.sharedDisabled="0" call.shared divert.9.sharedDisabled="0" call.shared divert.10.sharedDisabled="0" call.shared divert.11.sharedDisabled="0" call.shared divert.12.sharedDisabled="0" call.shared.disableDivert="0" call.shared.exposeAutoHolds="0" call.shared.oneTouchResume="0" call.shared.seizeFailReorder="1">

 

</call>
<sip>
<voIpProt>
<local voIpProt.local.port=""/>
<conference voIpProt.SIP.conference.address=""/>
<server voIpProt.server.1.address="<removed>" voIpProt.server.1.port="5060" voIpProt.server.1.transport="UDPonly" voIpProt.server.1.expires="3600" voIpProt.server.1.register="1" voIpProt.server.1.retryTimeOut="0" voIpProt.server.1.retryMaxCount="0" voIpProt.server.1.expires.lineSeize="30" voIpProt.server.2.transport=""/>
<outboundProxy voIpProt.SIP.outboundProxy.address="<removed>" voIpProt.SIP.outboundProxy.port="7281" voIpProt.SIP.outboundProxy.transport="UDPonly" />
<SIP voIpProt.SIP.useRFC2543hold="1" voIpProt.SIP.lcs="0" voIpProt.SIP.sendCompactHdrs="0" voIpProt.SIP.WM50="0" voIpProt.SIP.keepalive.sessionTimers="0" voIpProt.SIP.requestURI.E164.addGlobalPrefix="">
<alertInfo voIpProt.SIP.alertInfo.1.value="http://127.0.0.1/Bellcore-dr2" voIpProt.SIP.alertInfo.1.class="8" voIpProt.SIP.alertInfo.2.value="http://127.0.0.1/Bellcore-dr3" voIpProt.SIP.alertInfo.2.class="9" voIpProt.SIP.alertInfo.3.value="http://127.0.0.1/Bellcore-dr4" voIpProt.SIP.alertInfo.3.class="10" voIpProt.SIP.alertInfo.4.value="auto-answer" voIpProt.SIP.alertInfo.4.class="3" voIpProt.SIP.alertInfo.5.value="http://127.0.0.1/Bellcore-dr5" voIpProt.SIP.alertInfo.5.class="5"/>
<requestValidation voIpProt.SIP.requestValidation.1.request="" voIpProt.SIP.requestValidation.1.method="" voIpProt.SIP.requestValidation.1.request.1.event="">
<digest voIpProt.SIP.requestValidation.digest.realm="<removed>"/>
</requestValidation>
<specialEvent voIpProt.SIP.specialEvent.lineSeize.nonStandard="1" voIpProt.SIP.specialEvent.checkSync.alwaysReboot="1"/>
</SIP>
</voIpProt>
</sip>
<device device.set="1" device.auth.localAdminPassword="<removed>" device.auth.localAdminPassword.set="1"/>
<SNTP tcpIpApp.sntp.resyncPeriod="3600"
tcpIpApp.sntp.address="<removed>"
tcpIpApp.sntp.address.overrideDHCP="1"
tcpIpApp.sntp.gmtOffset="%BWTIMEZONE-1%"
tcpIpApp.sntp.gmtOffset.overrideDHCP="1"
tcpIpApp.sntp.daylightSavings.enable="1"
tcpIpApp.sntp.daylightSavings.fixedDayEnable="0"
tcpIpApp.sntp.daylightSavings.start.month="3"
tcpIpApp.sntp.daylightSavings.start.date="8"
tcpIpApp.sntp.daylightSavings.start.time="2"
tcpIpApp.sntp.daylightSavings.start.dayOfWeek="1"
tcpIpApp.sntp.daylightSavings.start.dayOfWeek.lastInMonth="0"
tcpIpApp.sntp.daylightSavings.stop.month="11"
tcpIpApp.sntp.daylightSavings.stop.date="1"
tcpIpApp.sntp.daylightSavings.stop.time="2"
tcpIpApp.sntp.daylightSavings.stop.dayOfWeek="1"
tcpIpApp.sntp.daylightSavings.stop.dayOfWeek.lastInMonth="0"
/>
<dialplan dialplan.1.impossibleMatchHandling="0" dialplan.1.removeEndOfDial="1" dialplan.2.impossibleMatchHandling="0" dialplan.2.removeEndOfDial="1" dialplan.3.impossibleMatchHandling="0" dialplan.3.removeEndOfDial="1" dialplan.4.impossibleMatchHandling="0" dialplan.4.removeEndOfDial="1" dialplan.5.impossibleMatchHandling="0" dialplan.5.removeEndOfDial="1" dialplan.6.impossibleMatchHandling="0" dialplan.6.removeEndOfDial="1">
<digitmap dialplan.digitmap="%DIAL_PLAN%" dialplan.digitmap.timeOut="3"/>
</dialplan>
<msg msg.bypassInstantMessage="0">
<mwi msg.mwi.1.callBackMode="contact" msg.mwi.1.callBack="%BWVOICE-PORTAL-NUMBER-1%" msg.mwi.2.callBackMode="contact" msg.mwi.2.callBack="%BWVOICE-PORTAL-NUMBER-2%" msg.mwi.3.callBackMode="contact" msg.mwi.3.callBack="%BWVOICE-PORTAL-NUMBER-3%" msg.mwi.4.callBackMode="contact" msg.mwi.4.callBack="%BWVOICE-PORTAL-NUMBER-4%" msg.mwi.5.callBackMode="contact" msg.mwi.5.callBack="%BWVOICE-PORTAL-NUMBER-5%" msg.mwi.6.callBackMode="contact" msg.mwi.6.callBack="%BWVOICE-PORTAL-NUMBER-6%" msg.mwi.7.callBackMode="contact" msg.mwi.7.callBack="%BWVOICE-PORTAL-NUMBER-7%" msg.mwi.8.callBackMode="contact" msg.mwi.8.callBack="%BWVOICE-PORTAL-NUMBER-8%" msg.mwi.9.callBackMode="contact" msg.mwi.9.callBack="%BWVOICE-PORTAL-NUMBER-9%" msg.mwi.10.callBackMode="contact" msg.mwi.10.callBack="%BWVOICE-PORTAL-NUMBER-10%" msg.mwi.11.callBackMode="contact" msg.mwi.11.callBack="%BWVOICE-PORTAL-NUMBER-11%" msg.mwi.12.callBackMode="contact" msg.mwi.12.callBack="%BWVOICE-PORTAL-NUMBER-12%"/>
</msg>
<nat nat.ip="" nat.signalPort="" nat.mediaPortStart="" nat.keepalive.interval=""/>
<attendant attendant.uri="" attendant.reg=""/>
<indicators ind.idleDisplay.enabled="0"/>
<IP_500 bitmap.IP_500.67.name=""/>
<IP_600 bitmap.IP_600.83.name=""/>
<IDLE_DISPLAY ind.anim.IP_500.29.frame.1.bitmap="" ind.anim.IP_500.29.frame.1.duration="0"/>
<IDLE_DISPLAY ind.anim.IP_600.29.frame.1.bitmap="" ind.anim.IP_600.29.frame.1.duration="0"/>
</phone1>

 

Gage

WUN Systems

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Polycom Employee & Community Manager

Re: call.autoAnswer.micMute="0" Not changing Microphone Mute to disabled

Hello Gage,

welcome to the Polycom Community.

UC Software 4.1.8 is no longer supported so please upgrade to UC Software 5.5.1 instead.

 

Also could you kindly post a backup of your configuration rather than your configuration from the provisioning server as we need to see what the phone actually loaded rather than what you think it would load?

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: call.autoAnswer.micMute="0" Not changing Microphone Mute to disabled

Hello Gage,

welcome to the Polycom Community.

UC Software 4.1.8 is no longer supported so please upgrade to UC Software 5.5.1 instead.

 

Also could you kindly post a backup of your configuration rather than your configuration from the provisioning server as we need to see what the phone actually loaded rather than what you think it would load?

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
Highlighted
Occasional Contributor

Re: call.autoAnswer.micMute="0" Not changing Microphone Mute to disabled

Hey, sorry to Necro this post, but could you please remove our public SIP info from this post?

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: call.autoAnswer.micMute="0" Not changing Microphone Mute to disabled

Hello @WUN_Systems ,

 

welcome to the Polycom Community.

 

Double check if I got everything.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Highlighted
Occasional Contributor

Re: call.autoAnswer.micMute="0" Not changing Microphone Mute to disabled

voIpProt.server.1.address=

Needs to be removed as well but then it should be good to go, I appreciate this, thank you!  

Message 5 of 5